Privacy Policy

TEG-Blue is operated by Anna Paretas-Artacho ("we," "us," or "our"), based in Barcelona, Spain. We are committed to protecting your privacy and handling your personal data responsibly.

1. Information We Collect

Information You Provide

• Account information: Email address and name when you create an account.
• Payment information: Processed through our payment provider (we do not store full card details).
• Tool responses: Assessment results or notes you save.
• Client data (Practitioner tier): Information you enter about your clients.
• Communications: Records of correspondence when you contact us.

Information We Collect Automatically

• Usage data: Pages visited, features used, time spent on the platform.
• Device information: Browser type, operating system, screen size.
• Log data: IP address, access times, referring URLs.
• Cookies: To keep you logged in and understand service usage.

2. How We Use Your Information

• To provide the service: Processing your account, delivering content, saving your progress.
• To process payments: Managing subscriptions and transactions.
• To communicate with you: Service messages and (with consent) updates.
• To improve TEG-Blue: Understanding usage and developing features.
• To ensure security: Detecting and preventing fraud or abuse.
• To comply with legal obligations.

3. Legal Basis for Processing (GDPR)

• Contract: Processing necessary to provide the service.
• Legitimate interests: Improving the service, ensuring security.
• Consent: For marketing communications (withdrawable anytime).
• Legal obligation: Compliance with applicable laws.

4. How We Share Your Information

We do not sell your personal data. We share information only with:

• Service providers: Payment processing (Stripe), hosting, email, analytics.
• Legal requirements: When required by law or court order.
• Business transfers: If TEG-Blue is acquired (with notice).
• Your consent: For other purposes with explicit consent.

5. International Data Transfers

TEG-Blue is based in Spain (EU). If we transfer data outside the EU/EEA, we ensure appropriate safeguards such as Standard Contractual Clauses.

6. Data Retention

• Account data: Retained while active + 2 years after deletion.
• Payment records: 7 years (tax/accounting requirements).
• Usage data: Up to 2 years in identifiable form.
• Tool responses: Retained while account is active.
• Communications: Up to 3 years.

7. Cookies

• Essential cookies: Required for service function (cannot be disabled).
• Analytics cookies: Privacy-focused analytics (no cross-site tracking).
• Preference cookies: Remember your settings.

You can manage cookie preferences through your browser or our settings panel.

8. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data.
• Correction: Ask us to correct inaccurate data.
• Deletion: Ask us to delete your data.
• Restriction: Temporarily restrict processing.
• Portability: Request data in machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Where processing is based on consent.
• Complaint: Lodge a complaint with the AEPD (Spain).

To exercise these rights, contact us at hello@teg-blue.com.

9. Data Security

We implement appropriate measures including:

• Encryption in transit (HTTPS) and at rest
• Secure authentication and access controls
• Regular security assessments
• Limited access to personal data

10. Children's Privacy

TEG-Blue is not intended for children under 16. We do not knowingly collect data from children under 16.

11. Changes to This Policy

We will notify registered users by email when we make significant changes.

12. Contact Us

Email: hello@teg-blue.com

Location: Barcelona, Spain